Polycom Advantage - technical support - for Polycom RealPresence Resource M

Mfg. Part: 4877-72615-424 | CDW Part: 4010470 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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  • Technical support
  • for Polycom RealPresence Resource Manager Appliance Edition
  • 500 devices
  • phone consulting
  • 3 years
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for Polycom RealPresence Resource Manager Appliance Edition
  • 500 devices
  • phone consulting
  • 3 years
  • 24x7
Whether you are a large enterprise or a medium-sized or small organization,

Polycom understands that your communications environments are growing and

that they are becoming more interdependent within your IT infrastructure. As your

environment grows and you unify your communications, your support needs also

change and develop.

Like all organizations, you want to maximize your technology investments and make

sure your users receive the best possible experience. You also want more visibility

into how your video conferencing investments are being used and how to address

issues or challenges in a timely manner.

You may not have in-house technical experts for all your communications needs,

but when you need external assistance, you can choose Advantage Service to help

you manage your Polycom solution.

The right level of support to fit your needs

Polycom Advantage Service is an enhanced support offering that is focused on

maximizing value and availability for your entire Polycom video solution. As your

communications strategy becomes mission critical, Advantage Service provides

access to some of Polycom’s advanced service capabilities including:

• Monthly utilization reports and periodic benchmark reports

• Polycom’s hosted Adoption Portal Starter Edition for up to 100 end users

• Priority 24x7 telephone access to Polycom Technical Support

Advantage Service provides a self-service approach to increasing end user adoption

of your video investment, valuable and actionable information on the status and

utilization of your collaboration solution, and faster time to problem resolution.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Polycom
Compatibility: PC
Manufacturer: Polycom Services
Packaged Quantity: 1
Product Line: Polycom Advantage

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Service Type: Utilization reports

Service Type: Benchmark reports

Service Type: Priority access

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Web support

License Qty: 500 devices
Software Title: Polycom RealPresence Resource Manager Appliance Edition

Installation Type: Locally installed

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10/28/2016 7:13:47 PM
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