Premium Support Gold - technical support - 1 year

Mfg. Part: PSNN0039 | CDW Part: 1324503 | UNSPSC: 86101601
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This item was discontinued on February 17, 2017.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Technical support
  • unlimited users
  • phone consulting
  • 1 year
  • 24x7
  • response time: 2 h
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Product Overview
Main Features
  • Technical support
  • unlimited users
  • phone consulting
  • 1 year
  • 24x7
  • response time: 2 h
The Trend Micro Premium Support Program (PSP) provides proactive, personalized services combining rapid response times with antivirus, content security and technical expertise, to quickly address issues and deliver antivirus and product knowledge at every service level. The Trend Micro Premium Support Program presents a choice of support offerings to help enterprises maximize their security investments and protection worldwide.

Gold Premium Support is designed for medium to large enterprises requiring regional TAM support. It features regular support meetings with an assigned TAM providing an overall update on all aspects of the services delivered. Trend Micro Virus Response Service Level Agreement (SLA) provides a penalty-backed guarantee of pattern files for detecting a new virus will be delivered within two hours from the time a case is submitted. Gold Premium Support provides participation in supportability review to help reduce long-term support issues and costs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: Premium
Compatibility: PC
Manufacturer: Trend Micro Drop Ship Cor
Model: Gold
Packaged Quantity: 1
Product Line: Premium Support

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 2 hours
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Service Type: Web knowledge base access

Service Type: Security alert notification

Service Type: Consulting

License Qty: Unlimited users

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5/25/2017 7:54:50 AM
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