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SimpliVity Production Support - extended service agreement - 1 year - on-si

Mfg. Part: CN-3400-12BCC-T31 | CDW Part: 4227045 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 8x5
  • response time: NBD
  • for P/N: CN3400-12BCC
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 year
  • on-site
  • 8x5
  • response time: NBD
  • for P/N: CN3400-12BCC
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: SimpliVity
Manufacturer: SimpliVity
Model: Production Support
Packaged Quantity: 1
Product Line: SimpliVity

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: On-site
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: Next business day
Service Availability: 8 hours a day / 5 days a week
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day



Limitation: Severity critical
Response Time: 2 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity major
Response Time: 4 hours



Limitation: Severity minor
Response Time: 8 hours

Equipment
Class of Equipment: Storage arrays

 
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12/11/2016 4:28:06 AM
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