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ShoreTel Connect Onsite Virtual Mobility - license

Mfg. Part: 30157 | CDW Part: 3816251 | UNSPSC: 43233204
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Product Overview
Main Features
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Technical Specifications
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Header
Brand: ShoreTel
Compatibility: PC
Manufacturer: SHORETEL
Model: Virtual Mobility
Packaged Quantity: 1
Product Line: ShoreTel Connect Onsite

Software
License Category: License
License Qty: 1 license
License Type: License

General
Category: Online & appliance based services
Installation Type: Locally installed
Subcategory: Online & appliance based services - appliance software

Product Reviews
Rated 3.9 out of 5 by 7reviewers.
Rated 1 out of 5 by Review about ShoreTel Mobility Valuable Features:It sounded like a great idea for our remote sales staff.Room for Improvement:Sound quality is not very good, plus, it took an incredibly long time and a lot of jumping through hoops to get it set up in the first place.Customer Service:In this case, not very good, until I finally found an engineer who understood how the mobility feature worked.Technical Support:After weeks of frustration, I was connected with an expert who was able to get the mobility feature up and running. I wish I could just deal with him for everything.Initial Setup:Incredibly frustrating.Cost and Licensing Advice:I would probably not recommend it at this time.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 4, 2016
Rated 4 out of 5 by It has helped outside sales reps stay connected with simple transfers from customer service. Valuable Features:When users are out of the office they can maintain full ShoreTel functionality.Improvements to My Organization:It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number.Use of Solution:5+ yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions. June 12, 2015
Rated 4 out of 5 by I like the mobility and the flexibility of voicemail delivery. Valuable Features:Mobility and the flexibility of voicemail delivery.Improvements to My Organization:Creating easier access across multiple sites.Use of Solution:5 years+Deployment Issues:No issues.Stability Issues:Rarely have issues.Customer Service:Excellent customer service.Technical Support:Excellent technical support.Initial Setup:Yes! Easy set up!Implementation Team:In-HouseDisclaimer: I am a real user, and this review is based on my own experience and opinions. June 5, 2015
Rated 4 out of 5 by Access anywhere, anytime Valuable Features:The mobility solution has provided us the ability to always available, no matter where we are. Our sales team loves the mobility solution and closing a deal while at home or stuck in traffic is always a nice thing. From an IT perspective, I would prefer the going back to an old technology so I could actually have a day off. As it stands, the mobility solution works so well that I can be contacted, no matter where I am (sigh).Use of Solution:2 yearsDisclaimer: I am a real user, and this review is based on my own experience and opinions. December 17, 2014
Rated 4 out of 5 by Easy, affordable, proven solutions Valuable Features:Ease of use, setup and mobilityImprovements to My Organization:It has made us a lot more flexible when it comes to work space, expandability and more.ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce. I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.Use of Solution:Since 2012Deployment Issues:NoStability Issues:NoScalability Issues:NoCustomer Service:10 out of 10Technical Support:10 out of 10Previous Solutions:Yes we tried a number of premise based and cloud based solutionsInitial Setup:Very simple and fastImplementation Team:In houseDisclaimer: I am a real user, and this review is based on my own experience and opinions. November 19, 2014
Rated 5 out of 5 by Great for Remote Users Valuable Features:Remote Access to voicemail and call forwarding have been invaluable.Improvements to My Organization:Allows more fluid communication between customers and off-site/remote workers.Use of Solution:We have been using this product for over a year.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 21, 2014
Rated 5 out of 5 by ShoreTel is an excellent resource for call tracking Valuable Features:Tracking call locations - where are we calling most and least. Helps Sales target areas we need more presence in.Improvements to My Organization:Sales targets locations not being called - getting us in areas we're not in yet or not enough.Use of Solution:Several yearsDeployment Issues:ShoreTel works great - no issues at allStability Issues:NoneScalability Issues:NoneCustomer Service:They are quick to respond - Customer Service is always available when needed.Previous Solutions:N/AImplementation Team:Vendor team - they did a great job explaining all the ins and outs of the system.ROI:I'd say the return on investment has been pretty solid. The traceability is a business grower for us.Disclaimer: I am a real user, and this review is based on my own experience and opinions. October 20, 2014
  • 2016-10-30 T09:07:51.237-05:00
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