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Symantec Bronze Support - technical support - for Symantec Validation and I

Mfg. Part: 21270021 | CDW Part: 2919618 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • for Symantec Validation and ID Protection Service Enterprise
  • 1 user
  • Symantec Buying Programs : Rewards
  • level C ( 20000-49999 )
  • 0 points
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Product Overview
Main Features
  • Technical support
  • for Symantec Validation and ID Protection Service Enterprise
  • 1 user
  • Symantec Buying Programs : Rewards
  • level C ( 20000-49999 )
  • 0 points
  • phone consulting
  • 3 years
  • 24x7
The right support plan is vital to any IT risk management program. The support services offerings are designed to maximize uptime, resolve issues quickly, and reduce internal IT costs.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: ASP
Installation Type: Hosted

Header
Brand: Symantec
Compatibility: PC
Manufacturer: Symantec Rewards Licensing
Packaged Quantity: 1
Product Line: Symantec Bronze Support

Licensing
License Pricing: Volume
Point Value: 0 points
Pricing Level: Level C
Pricing Range: 20000-49999

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: 2 named contacts / severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: 2 named contacts / severity level 2
Response Time: 6 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours



Limitation: 2 named contacts / severity level 3
Response Time: Next business day



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support

Software
License Qty: 1 user
Licensing Program: Symantec Buying Programs : Rewards
Software Title: Symantec Validation and ID Protection Service Enterprise

 
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12/9/2016 11:18:29 PM
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