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Tintri Customer Support Platinum - extended service agreement - 1 month - o

Mfg. Part: SUP-T540-PLAT-1MO | CDW Part: 3528796 | UNSPSC: 81111812
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  • Extended service agreement
  • replacement
  • 1 month
  • on-site
  • response time: 4 h
  • for VMstore T540
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Product Overview
Main Features
  • Extended service agreement
  • replacement
  • 1 month
  • on-site
  • response time: 4 h
  • for VMstore T540
Tintri Customer Service offers world-class service to help customers fully leverage the value of their Tintri investment. Tintri's trained technical support staff and online tools are available 24x7x365 to meet the needs of today's enterprise IT departments, with next-business-day and four-hour on-site support plan options. Tintri Customer Service is available to help customers and partners quickly and easily use, manage and troubleshoot Tintri products.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Tintri
Compatibility: PC
Manufacturer: Tintri
Model: Platinum
Packaged Quantity: 1
Product Line: Tintri Customer Support

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month
Support Details Location: On-site
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Location: On-site
Response Time: 4 hours
Service Included: Replacement
Type: Extended service agreement

Service & Support Details
Response Time: 4 hours



Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours

Equipment
Class of Equipment: Storage arrays

Miscellaneous (CDW)
Compatible With:
Tintri VMstore T540

 
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12/3/2016 7:58:19 AM
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