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Unitrends Platinum - extended service agreement (renewal) - 3 years - shipm

Mfg. Part: R-RC604-3 | CDW Part: 4197831 | UNSPSC: 81111812
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This item was discontinued on February 17, 2017.

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • shipment
  • response time: 3-5 business days
  • for Unitrends Recovery-604
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Product Overview
Main Features
  • Extended service agreement (renewal)
  • replacement
  • 3 years
  • shipment
  • response time: 3-5 business days
  • for Unitrends Recovery-604
The platinum support level includes all of the attributes of the gold support level and includes RapidReplacement next-day replacement unit shipment, 7 x 24 x 365 support, disssimilar BareMetal driver identification, location, download, and installation from third-party sources, and annual call trending reporting and review upon request.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Unitrends
Manufacturer: Unitrends
Model: Platinum
Packaged Quantity: 1
Product Line: Unitrends

Service
Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years
Support Details Location: Shipment
Support Details Service Included: Replacement
Support Details Type: Extended service agreement



Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: Web knowledge base access
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Type: New releases update

Service & Support
Location: Shipment
Response Time: 3-5 business days
Service Included: Replacement
Type: Extended service agreement (renewal)

Service & Support Details
Response Time: 3-5 business days



Limitation: Severity level 1
Response Time: 1 business hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day



Limitation: Severity level 2
Response Time: 3 business hours



Limitation: Severity level 3
Response Time: 6 business hours



Limitation: Severity level 4
Response Time: 10 business hours

Equipment
Class of Equipment: Storage arrays

 
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5/30/2017 1:03:18 AM
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