103

EMC Premium Support - technical support - for EMC Isilon SmartLock Enterpri

Mfg. Part: YSE000IS00128437 | CDW Part: 4150732 | UNSPSC: 81112201
Request PricingCall
 
This item is currently unavailable to purchase online. Please contact us to place this order.

Sales Assistance

800.808.4239 Mon-Fri 7am-7:30pm CT

Answer within 24 hours.



Close

Have leasing questions? Let us know how can we help.

Note: Leasing is available to organizations only. Leasing is not available to individuals.
800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • Technical support
  • for EMC Isilon SmartLock Enterprise mode
  • Tier 3
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
View More
Product Overview
Main Features
  • Technical support
  • for EMC Isilon SmartLock Enterprise mode
  • Tier 3
  • phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
EMC Premium Support offers mission critical support for extremely fast resolution, including 24x7 customer service and monitoring, priority onsite response for critical issues, installation of operating environment updates, and installation of all replacement parts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: EMC
Compatibility: PC
Manufacturer: VCE Company
Model: Premium Support
Packaged Quantity: 1
Product Line: EMC

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 2 hours



Limitation: Severity level 3
Response Time: 3 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Limitation: Severity critical
Service Type: Web support



Limitation: Severity high



Limitation: Severity medium



Service Type: New releases update



Service Type: Installation



Service Type: Remote monitoring



Service Type: Web knowledge base access

Software
Software Title: EMC Isilon SmartLock Enterprise mode

General
Installation Type: Locally installed

Licensing
Hardware Pricing: Tier 3

 
Adding to Cart...
12/9/2016 11:17:59 PM
^ Back to Top

Maximum 300 characters
An account manager will email you within one business day to confirm your request.

Your Quote has been submitted

What Happens Next? A confirmation email is on its way. Within one business day, you will be contacted by an Account Manager to finalize your quote.

Error!

Something went wrong.

Please try again later.

License Selector

    The license selector is not currently available. Please try again later.