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VMware Developer Support Premium - technical support - for VMware vCloud Au

Mfg. Part: CA-DEVK-PRE-PSUP-F | CDW Part: 4326303 | UNSPSC: 81112201
$10,405.91Advertised Price
Lease Option ($324.66 /month) Lease Availability
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for VMware vCloud Automation Center Development Kit
  • federal
  • U.S. Federal only
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for VMware vCloud Automation Center Development Kit
  • federal
  • U.S. Federal only
  • emergency phone consulting
  • 1 year
  • 12x5
Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the SpringSource software and will answer "how-to" questions on the use of the software. Developer Support also includes assistance with application configuration. VMware will provide assistance with performance tuning unless application code review is required to accomplish such assistance. Developer Support does not include support for the application itself.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Hosted Service Type: ASP
Installation Type: Hosted

Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware GSA
Model: Premium
Packaged Quantity: 1
Product Line: VMware Developer Support

Licensing
License Pricing: Federal government
Licensing Details: U.S. Federal only

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Service Availability: 12 hours a day / 5 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: Web support



Service Type: Remote monitoring

Software
Software Title: VMware vCloud Automation Center Development Kit

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12/3/2016 5:41:13 AM
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