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VMware Mission Critical Support - One Geography Option - technical support

Mfg. Part: MCS-GEOG-SUP-C | CDW Part: 4069184 | UNSPSC: 81112201
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800.808.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships same day if ordered before 4 PM CT
  • One Geography Option
  • Technical support
  • for non-ELA customers
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • One Geography Option
  • Technical support
  • for non-ELA customers
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
VMware Mission Critical Support is offered as a supplement to VMware Production Support and Subscription Service, and is intended to complement the value you receive from your VMware Technical Account Manager. Mission Critical Support is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running.

You will receive an assigned account manager who will work with you to provide support request escalation and management, facilitate recurring team meetings, status updates and progress reports, provide trend analysis and feedback based on your support activity, design a customized support plan to help ensure quick escalation and resource allocation, document and communicate environment knowledge to VMware technical staff to expedite troubleshooting efforts, coordinate multi-vendor troubleshooting efforts, promote regular and consistent communications between your organization and VMware internal groups, including support, engineering and management.

With Mission Critical Support, you'll receive unprecedented Priority Access to the most experienced support engineers with specialized knowledge in supporting virtualized environments. This helps ensure your unique support needs are addressed and resolved as quickly as possible.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Mission Critical Support - One Geography Option
Packaged Quantity: 1
Product Line: VMware

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: E-mail consulting



Service Type: Web knowledge base access

General
Installation Type: Locally installed

Licensing
Licensing Details: For non-ELA customers

 
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12/9/2016 9:33:40 PM
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