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VMware SaaS Production Support - technical support - for AirWatch Blue Mana

Mfg. Part: V-UG-BP-CLD-D-P-PRO | CDW Part: 4123459 | UNSPSC: 81112201
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This item was discontinued on December 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for AirWatch Blue Management Suite Shared Cloud
  • 1 device
  • promo
  • upgrade from Basic Support
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for AirWatch Blue Management Suite Shared Cloud
  • 1 device
  • promo
  • upgrade from Basic Support
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
VMware Software as a Service Production Support is designed with your access to SaaS products in mind, delivering enterprise-class, worldwide support with a single objective in mind: your success. The global support centers are staffed around the clock to ensure you have access to the product from your web browser anywhere the internet is available. VMware handles software deployment and maintenance, allowing you to focus on running your business.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Federal
Packaged Quantity: 1
Product Line: VMware SaaS Production Support

General
Hosted Service Type: SaaS
Installation Type: Hosted

Licensing
License Pricing: Promotional

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: New releases update



Service Type: Web knowledge base access



Service Type: Web support



Service Type: Remote monitoring

Software
License Qty: 1 device
Software Title: AirWatch Blue Management Suite Shared Cloud
Upgrade from (Support): Basic Support

 
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3/23/2017 9:28:38 AM
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