VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: THIN4-STE-P-SSS-A | CDW Part: 1507438 | UNSPSC: 86101601
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  • Technical support
  • for VMware ThinApp Suite ( v. 4 )
  • 50 clients
  • 1 workstation
  • academic
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for VMware ThinApp Suite ( v. 4 )
  • 50 clients
  • 1 workstation
  • academic
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
  • for P/N: THIN4-STE-A
VMware ThinApp (formerly Thinstall) eliminates application conflicts and securely packages applications for physical and virtual desktops. On the road or in the office, VMware ThinApp offers agent-less application virtualization that plugs into your existing infrastructure – which enables you to deliver applications in a more efficient, secure and cost-effective manner.

Customers who adopt VMware ThinApp accelerate time-to-value of applications in the development cycle. VMware ThinApp provides significant cost savings by reducing the time it takes to create a package, eliminating interoperability and compatibility testing of applications, and reducing support calls.

VMware ThinApp works with existing desktop management solutions and comes from the makers of the proven virtualization offering, VMware.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

License Pricing: Academic

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Remote administration

Limitation: Severity critical
Service Type: Technical support

License Qty: 1 workstation , 50 clients
Software Title: VMware ThinApp Suite
Version: 4

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10/27/2016 8:00:20 AM
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