VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: FUS-PRO-P-SSS-C | CDW Part: 3470440 | UNSPSC: 86101601
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Note: Leasing is available to organizations only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Ships same day if ordered before 4 PM CT
  • Technical support
  • for VMware Fusion Professional Edition ( v. 7 )
  • minimum 10 license purchase
  • emergency phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for VMware Fusion Professional Edition ( v. 7 )
  • minimum 10 license purchase
  • emergency phone consulting
  • 1 year
  • 24x7
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts

Support Details Full Contract Period: 1 year

Support Details Location: On-site

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: Remote monitoring

Limitation: Severity critical
Service Type: Technical support

Software Title: VMware Fusion Professional Edition
Version: 7

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Installation Type: Locally installed

Licensing Details: Minimum 10 license purchase

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10/22/2016 6:49:01 AM
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