VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: CL7-ADV-3P-SSS-C | CDW Part: 4037754 | UNSPSC: 81112201
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  • Technical support
  • for VMware vCloud Suite Advanced ( v. 7 )
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for VMware vCloud Suite Advanced ( v. 7 )
  • emergency phone consulting
  • 3 years
  • 24x7
  • response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Hosted Service Type: IaaS
Installation Type: Hosted

Brand: VMware
Compatibility: PC
Manufacturer: Vmware
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Support Full Contract Period: 3 year(s)
Support Details Full Contract Period: 3 years

Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: Web knowledge base access

Service Type: Web support

Service Type: New releases update

Service Type: Remote monitoring

Limitation: Severity critical
Service Type: Technical support

Software Title: VMware vCloud Suite Advanced
Version: 7

Product Reviews
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10/23/2016 9:31:26 AM
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