92

VMware Support and Subscription Production - technical support - for VMware

Mfg. Part: V-UG-GUWOA-SSS-U-P-C | CDW Part: 4152053 | UNSPSC: 81112201
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This item was discontinued on February 17, 2017.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for VMware Workspace ONE Advanced
  • upgrade license
  • 1 user
  • upgrade from AirWatch Green Management Suite (1 user)
  • emergency phone consulting
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Product Overview
Main Features
  • Technical support
  • for VMware Workspace ONE Advanced
  • upgrade license
  • 1 user
  • upgrade from AirWatch Green Management Suite (1 user)
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Installation Type: Locally installed

Header
Brand: VMware
Compatibility: PC
Manufacturer: VMware Federal
Model: Production
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year / 6 contacts



Support Details Full Contract Period: 1 year



Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4
Response Time: 12 business hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: Web knowledge base access



Service Type: Remote monitoring



Service Type: New releases update



Limitation: Severity critical
Service Type: Technical support

Software
License Qty: 1 user
License Type: Upgrade license
Software Title: VMware Workspace ONE Advanced
Upgrade from (Support): AirWatch Green Management Suite (1 user)

 
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4/25/2017 3:34:56 PM
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