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Veeam Premium Support - technical support (renewal) - for Veeam Backup & Re

Mfg. Part: V-BMPPLS-VS-P0PAR-00 | CDW Part: 4004431 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

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800.808.4239 Mon-Fri 7am-7:30pm CT

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800.808.4239
Mon-Fri 7am-7:30pm CT
  • Technical support (renewal)
  • for Veeam Backup & Replication Enterprise Plus for VMware and Veeam Management Pack Enterprise Plus for VMware
  • 1 CPU socket
  • includes 24/7 uplift
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for Veeam Backup & Replication Enterprise Plus for VMware and Veeam Management Pack Enterprise Plus for VMware
  • 1 CPU socket
  • includes 24/7 uplift
  • phone consulting
  • 1 year
  • 24x7
Premium Support program provides 24/7 software support services and fast response times for critical issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours



Limitation: Severity level 3
Response Time: 6 hours



Limitation: Severity level 4
Response Time: 8 hours



Service Type: E-mail consulting



Service Type: Web support



Service Type: New releases update



Service Type: Knowledge base access

Software
License Qty: 1 CPU socket
Software Title: Veeam Backup & Replication Enterprise Plus for VMware and Veeam Management Pack Enterprise Plus for VMware

Header
Brand: Veeam
Compatibility: PC
Manufacturer: Veeam
Model: Premium Support
Packaged Quantity: 1
Product Line: Veeam

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Installation Type: Locally installed

Licensing
Licensing Details: Includes 24/7 uplift

 
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12/2/2016 4:15:57 PM
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