Designing Healthcare Mobility Around Clinicians
Discover how a nonprofit health system improved clinical mobility, streamlined communication and built a secure foundation for more efficient care team workflows.
When Workflows Need Care Too
41.9%
of physicians reported at least one symptom of burnout in 20251
22.5%
of physicians reported spending more than eight extra hours per week on EHR work in 20242
How can a healthcare organization reduce workflow friction so clinicians can spend more time focused on patient care?
A REAL-WORLD EXAMPLE
A Nonprofit Health System Reimagines Clinical Mobility
A nonprofit health system in Virginia was facing growing clinician burnout driven by fragmented communication, administrative overload and inconsistent mobile experiences. Clinicians were spending valuable time navigating inefficient workflows and disconnected tools instead of focusing on direct patient care.
The organization needed more than a device rollout. It needed a secure, scalable mobility strategy that could unify clinical communication, simplify access to shared devices and support long-term healthcare transformation.
THE TURNING POINT
A Secure Mobility Strategy Built Around Clinical Workflows
CDW engaged the health system with a strategy-first approach, beginning with a mobility workshop that aligned people, processes and platforms before technology decisions were finalized. CDW then helped validate the approach through Healthcare Transformation Labs proof-of-concept work, giving the customer confidence before moving forward at scale.
The final solution brought together Apple iPhone deployment for clinicians, mobile device management design and licensing, the Mobile Heartbeat clinical communication platform, Imprivata single sign-on for shared device access, Mac mini deployment for caching and identity services, third-party soft scanning integration, AppleCare OS enterprise support, and wireless and unified communications infrastructure optimization.
CDW Healthcare Solutions
CDW Healthcare helps organizations optimize workflows, enhance patient experiences, secure IT environments and build integrated care experiences with the right mix of technology and expertise. CDW’s healthcare solutions include clinical mobility, workflow optimization and connected care capabilities designed to elevate patient care.
Apple and CDW
CDW delivers simplified deployment and ongoing management for Apple ecosystems, helping organizations assess, procure, secure and provision devices at scale. CDW also supports mobile device management deployment, identity management, configuration, security profiles and managed services for Apple environments.
THE RESULTS
A Scalable Foundation for Faster, More Connected Care
With CDW’s support, the nonprofit health system created a more unified mobile experience for clinicians. The solution helped streamline care team communication, improve secure access to shared devices and support faster adoption by building around familiar Apple technology.
Just as important, the engagement gave the organization a scalable foundation for future digital healthcare initiatives. Instead of treating mobility as a device-first project, CDW helped the health system design a clinician-centered platform for more efficient workflows and better-connected care.
Here’s Why It Worked
- CDW led with strategy before technology through a mobility workshop focused on people, process and platform.
- Apple iPhone deployment gave clinicians a familiar mobile experience, helping accelerate adoption.
- Mobile Heartbeat enabled real-time clinical communication and workflow support.
- Imprivata single sign-on reduced login friction while supporting stronger security for shared devices.
What’s Next?
With a secure mobility foundation in place, the health system is better positioned to continue modernizing clinical workflows, improving clinician satisfaction and supporting future connected health initiatives.
Sources:
1 American Medical Association, “Physician burnout rate continues to decline, falling to nearly 42%,” April 2026
2 American Medical Association, “Doctors work fewer hours, but the EHR still follows them home,” August 2025
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