Making Health Services Work Smarter with AI and Collaboration

Healthcare bets on AI and better workflows

65%

of U.S. healthcare organizations say AI is redefining how they operate.¹

70%

of healthcare technology leaders are satisfied with the value they get from their technology investments.²

How can health services organizations turn AI and collaboration investments into better experiences for staff and the people they serve?

A REAL-WORLD EXAMPLE

Modernizing Health Services from the Inside Out

The new CIO of a health services provider wanted to make a meaningful impact in his first 100 days. His vision: Bring AI into daily operations, retire overlapping tools and give staff a more consistent way to communicate, share information and support patients. The organization saw a chance to consolidate vendors into a Microsoft-centric platform, maximize existing licenses and unlock new capabilities without sacrificing care.

CDW was brought in as a trusted partner to turn that vision into a realistic roadmap. By aligning the organization’s Microsoft investments through CDW’s Cloud Solution Provider (CSP) program, the team gained a single, streamlined way to purchase and manage its tools. Working with Microsoft, CDW then focused on practical steps: reducing tool sprawl, improving visibility into usage and costs, and laying the groundwork for AI-powered productivity across the organization.

THE TURNING POINT

Unifying Microsoft Collaboration and AI

CDW’s experts started by assessing the customer’s collaboration landscape and identifying where overlapping tools were slowing people down. Together, they developed a path to consolidate services like Zoom and Box into Microsoft Teams and OneDrive as the primary hub for meetings, chat and file sharing. Because the organization purchased its Microsoft solutions through CDW’s CSP program, it also gained access to Inscape, CDW’s cloud and SaaS management platform.

Inscape gave IT leaders clearer insight into Microsoft 365 licenses, usage and costs. Its training resources helped staff get more value from tools already in place. CDW paired the rollout with end-user adoption support at no additional cost, so the change felt guided rather than disruptive.

For this customer, Inscape became a key differentiator, turning license management and adoption into a strategic advantage rather than an administrative task. With a unified collaboration platform, better visibility from Inscape and strong change management, deploying Microsoft Copilot to thousands of users became a logical next step instead of a risky leap.

CDW Inscape Cloud and SaaS Management

Inscape by CDW helps organizations simplify cloud and SaaS management with visibility into Microsoft 365 usage, licensing and costs, plus training resources that support smarter adoption and faster ROI.

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Microsoft Modern Work and Copilot Solutions with CDW

CDW helps organizations roll out Microsoft 365, Teams and Copilot with the strategy, services and change management needed to boost productivity and make AI a trusted part of everyday work.

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THE RESULTS

AI-Ready Collaboration for Better Health Services

Healthcare professional reviewing information on desktop monitor with colleague.

By standardizing on Microsoft Teams and OneDrive and using CDW’s Microsoft CSP program to manage those solutions, the provider simplified its collaboration footprint. Layering in Inscape for smarter SaaS management and deploying Microsoft Copilot across its workforce created a more connected, AI-ready environment.

Staff now spend less time juggling tools and more time on work that supports better health outcomes. The organization also strengthened its financial stewardship. Consolidating applications and optimizing licenses is projected to deliver between $3 million and $4 million in savings over the next three years, while ongoing insights from Inscape continue to guide future decisions.

Here’s why it worked:

Consolidating tools into Teams and OneDrive reduced sprawl.
Inscape, provided through CDW’s CSP program, improved visibility into Microsoft 365 usage and costs.
Built-in training and adoption support boosted user confidence.
Copilot for 11,000 users scaled AI assistance across the agency.

What’s next?

With unified collaboration, clear insights, and Inscape and Copilot in place, the organization is positioned to keep expanding AI use cases, refine its Microsoft 365 environment and explore new ways to improve experiences for both staff and the communities it serves.