Cloud-Based Management Modernizes a State Government Printer Fleet

Discover how a state government policy council worked with Xerox and CDW to transform its print infrastructure and free up valuable IT resources with secure devices, centralized cloud management and proactive support.

CDW Expert

Secure Printing Builds a More Resilient Foundation

67%

of organizations experienced at least one print-related data loss in the past year ¹

43%

of state CISOs are “not very confident” in the cybersecurity practices of local governments ²

Can a state government organization modernize its printer fleet to reduce complexity and improve operational performance?

A REAL-WORLD EXAMPLE

Modernizing Print Infrastructure for a State Government Organization

A state government policy council needed to replace its printer fleet while modernizing the way devices were managed. The council wanted centralized visibility and control, stronger security and a more efficient way to maintain its future fleet. Reliability and responsiveness were also critical in its high-touch environment.

THE TURNING POINT

A Secure Printer Refresh Built for Centralized Management

Through Xerox and CDW, state and local agencies can access industry-leading managed print services to develop a scalable print ecosystem with cloud-based management and ongoing services. This approach gave the organization a foundation for managing its fleet remotely while addressing security, maintenance and lifecycle requirements.

The solution included:

Lexmark print devices designed for reliability and performance
A Xerox-supported managed print solution
A cloud fleet management platform for centralized monitoring and control
Remote device configuration and firmware updates
Predictive maintenance and lifecycle management capabilities
Firmware integrity and data protection features supporting a secure print environment

CDW Managed Print Services

CDW helps organizations assess, optimize and manage print environments with services designed to improve reliability, control costs, simplify ongoing support and strengthen security.

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Lexmark and CDW

Lexmark and CDW create cloud-enabled imaging and IoT technologies that help customers in more than 170 countries worldwide quickly realize business outcomes.

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THE RESULTS

Greater Fleet Visibility, Reliability and Print Security

Two colleagues review documents beside an office printer in a modern workplace.

The printer refresh created a more standardized and reliable environment while giving the council centralized visibility and control. Remote administration and proactive maintenance reduced the operational burden on IT while firmware validation and secure print capabilities strengthened the organization’s security posture.

Here’s Why It Worked

Xerox is a recognized leader in managed print services
Centralized cloud management simplified oversight of the council’s printer fleet
Remote configuration, firmware updates and predictive maintenance enabled more proactive administration
Close collaboration among Lexmark, Xerox and CDW delivered the responsiveness required for a high-touch environment

What’s Next?

The council is planning for the next phase of its print environment, including supplies management and extended warranty services. CDW and its partners will continue helping the organization manage device lifecycles, supporting the fleet and identifying opportunities for further optimization.