Research Hub > Technology Planning: Mission-Critical Operations Center

September 09, 2022

2 min

Technology Planning: Mission-Critical Operations Center

How to centralize data and keep the public safe.

CDW Expert CDW Expert

Real-time data and analysis can improve responsiveness to natural disasters and crimes. To get information you can act on fast, you need to capitalize on enhanced situational awareness, data correlation and decision support systems.

A Guide to Developing Your Mission-Critical Operations Center


Assess & Envision

Get a clear picture of how a Mission-Critical Operations Center delivers real value.

  • Share and leverage data and insights from peer organizations such as other towns, cities or counties.
  • Conduct in-depth capacity assessments of critical infrastructure components that may be affected by updating or adding technologies.
  • Seek assistance from a trusted partner who can offer expertise or augment talent as needed.
Image of a man sitting at desk looking at a display while typing on a keyboard.
Image of a three people reviewing information on a laptop computer.

Plan & Design

Develop a comprehensive strategy for building or updating your operations center to improve decision-making.

  • Chart a useful lifecycle of each major operations center solution component and determine whether it is best suited for on-premises or cloud architectures.
  • Determine whether a fixed, mobile or deployable solution would best meet your needs.
  • Consider engaging data scientists to optimize insights and lifecycles of existing data sets.
  • Identify what data sets and inputs you need to incorporate.
  • Weigh the cybersecurity and physical security risk of deploying new technologies, including supply chain vulnerability.
  • Consider the flow of information and who needs to be involved in the decision-making process, since that will dictate the flow of the room.
  • Plan for infrastructure capacity investments early in the process.

Implement & Optimize

Optimize your ability to rapidly get the data and insights you need to deliver positive outcomes.

  • Develop a secure remote configuration and service entry point for key vendor partners, and take advantage of palletization, staging and preconfiguration services.
  • Test your work center frequently and consider multipurpose uses to minimize downtime.
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Next step: Contact us to schedule a consultation.

Health Checks & Assessments

We will assess your network infrastructure and provide detailed findings and recommendations.

Expert Guidance

CDW experts work with you to:

  • Design a work center strategy
  • Orchestrate infrastructure upgrades
  • Manage your environment to optimize performance

Specialized Services

We provide support and services every step of your journey.

Discover how CDW can help you improve and speed crucial decision-making with a mission-critical operations center.

Get in touch with your account manager, or contact us to schedule a consultation.

Discover how CDW can help you improve and speed crucial decision-making with a mission-critical operations center.

Contact your account team, or give us a call.


Close up image of a man using a laptop in a server room.


Develop a strategy that maps the current technology state to the planned future state. This phase moves you from close into transition mode so you’re ready for everything that comes with integration.

  • Perform application rationalization, placement, disposition and transformation methodology
  • Create detailed execution plans
  • Establish network connectivity
  • Establish trust and directory services
  • Consolidate email and collaboration system(s)
  • Procure and implement new infrastructure


As you move into the integration phase and beyond to realize synergies and value, we’ll be there in lockstep to help you prepare your systems, address compliance issues and deliver effective employee communications.

  • Define data center consolidation strategy and migration plan
  • Define BCDR consolidation strategy
  • Define integrated security policy and implementation plan
  • Deploy and/or migrate IT infrastructure and business systems in accordance with DC, security and BCDR strategies
  • Perform validation testing
  • Track and measure attainment of integration financial impacts
  • Assess M&A value realized
  • Preserve integration documents for audit trail
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Connecting Business Outcomes to Your M&A Journey

M&A Technology and Cybersecurity Due Diligence Risk Assessment

CDW provides an independent assessment of risk across the overall technology portfolio and ecosystem to identify major issues that may adversely affect the merger.

M&A Preparation and Leadership

CDW will work with you to help prepare for merger integration and provide leadership in the areas of strategy, governance, communication, resourcing, program management, risk management and Day 0/Day 1 planning.

Specialized Services

Our managed services team can support your most complex infrastructure and applications.



Before the M&A, it’s important to conduct careful due diligence ahead of the deal announcement and closure date. This is where you’ll consider IT transformation and determine how technology can help the company remain relevant to customers and more advanced than competitors.

  • Review IT processes and policies and assess technology capability and maturity
  • Identify obsolete systems and technical/financial risks
  • Review information security and identify critical risk items
  • Develop roadmap to accelerate M&A goals and objectives
  • Assess technology needs, perform gap analysis and define system implementation/ integration projects
  • Perform discovery activities
  • Evaluate vendor relationships and contracts
  • Develop integration financial impacts forecast and support project cost estimating/savings
  • Create risk mitigation plan for defined projects
Image of a woman and man planning on a white board.