March 25, 2026
How Modern Infrastructure Powers Digital Government Transformation
Delivering smarter, faster and more responsive digital services requires strategic planning, foundational technologies and a phased roadmap.
State and local governments face increasing urgency to modernize as they contend with aging infrastructure, evolving security threats and rising citizen expectations. Legacy environments are expensive to maintain, limit responsiveness to community needs, and divert resources away from service improvements and innovation.
While many agencies have begun modernization efforts, progress is often slowed by resource constraints, political cycles and budget challenges. Moving forward requires strategic planning, long-term focus and a commitment to incremental, sustainable progress. By investing in foundational infrastructure, agencies can advance from standardization to modernization and ultimately to transformation and innovation. Without a clear strategy, they risk fragmented systems, short-term fixes and diminished public trust when initiatives fall short.
With the right foundation and experienced partners, agencies can deliver meaningful benefits for citizens, employees and leadership alike.
A strategic roadmap helps state and local governments accelerate digital transformation — modernizing services, managing risk and reducing costly technical debt.
State and local governments face increasing urgency to modernize as they contend with aging infrastructure, evolving security threats and rising citizen expectations. Legacy environments are expensive to maintain, limit responsiveness to community needs, and divert resources away from service improvements and innovation.
While many agencies have begun modernization efforts, progress is often slowed by resource constraints, political cycles and budget challenges. Moving forward requires strategic planning, long-term focus and a commitment to incremental, sustainable progress. By investing in foundational infrastructure, agencies can advance from standardization to modernization and ultimately to transformation and innovation. Without a clear strategy, they risk fragmented systems, short-term fixes and diminished public trust when initiatives fall short.
With the right foundation and experienced partners, agencies can deliver meaningful benefits for citizens, employees and leadership alike.
A strategic roadmap helps state and local governments accelerate digital transformation — modernizing services, managing risk and reducing costly technical debt.
State and local governments are pursuing digital transformation to improve services, manage risk and respond to rising public expectations. Although many agencies are already on a modernization journey, they still face challenges related to legacy infrastructure, technical debt, complex procurement rules and political cycles that slow progress and complicate long-term planning. Agencies build momentum and achieve better outcomes when they approach modernization strategically, prioritizing long-term planning, foundational infrastructure and consistent, incremental improvement.
The downsides of poorly managed transformation can be significant, including increased cybersecurity risks, compliance difficulties and citizen distrust. Aging technologies are more expensive to maintain and deliver poorer outcomes than modern technologies. Many agencies also struggle with leadership changes, shared-services coordination and shifts in spending models.
Meanwhile, citizen expectations are shaped by the seamless digital experiences delivered across the private sector. Residents expect digital-first, mobile-accessible and transparent services comparable to private-sector experiences and what are considered foundational digital capabilities. Artificial intelligence is helping to close the gap, although small towns generally lag metropolitan areas in adoption, especially when compliance concerns and data quality challenges exist.
Some leaders want to jump directly to digital transformation without first addressing foundational issues such as standardization, data alignment and infrastructure modernization. These steps are essential to prevent fragmented systems and short-term fixes that can lead to future problems. Without secure, scalable and standardized platforms, even well-intentioned initiatives stall. Modernization enables digital transformation, and neither is a single project; both are progressions that must be grounded in a solid foundation. To leverage AI effectively, for example, agencies need strong data governance and infrastructure capable of supporting AI workloads.
Successful agencies align modernization to long-term outcomes while delivering incremental value along the way. An experienced expert who understands the unique needs of state and local governments can accelerate digital transformation through assessments, maturity modeling and strategic planning, helping leaders prioritize investments, reduce risk, increase efficiency and improve services. By leveraging proven private-sector methodologies, agencies can bypass common pitfalls and significantly enhance their speed to market for new digital capabilities.
82%
The percentage of state CIOs who said employees in their organization were using generative AI tools in their daily work
Source: National Association of State Chief Information Officers, “The 2025 State CIO Survey,” October 2025
An actionable roadmap helps state and local governments accelerate digital transformation — modernizing services, managing risk and reducing costly technical debt.
State and local governments are pursuing digital transformation to improve services, manage risk and respond to rising public expectations. Although many agencies are already on a modernization journey, they still face challenges related to legacy infrastructure, technical debt, complex procurement rules and political cycles that slow progress and complicate long-term planning. Agencies build momentum and achieve better outcomes when they approach modernization strategically, prioritizing long-term planning, foundational infrastructure and consistent, incremental improvement.
The downsides of poorly managed transformation can be significant, including increased cybersecurity risks, compliance difficulties and citizen distrust. Aging technologies are more expensive to maintain and deliver poorer outcomes than modern technologies. Many agencies also struggle with leadership changes, shared-services coordination and shifts in spending models.
Meanwhile, citizen expectations are shaped by the seamless digital experiences delivered across the private sector. Residents expect digital-first, mobile-accessible and transparent services comparable to private-sector experiences and what are considered foundational digital capabilities. Artificial intelligence is helping to close the gap, although small towns generally lag metropolitan areas in adoption, especially when compliance concerns and data quality challenges exist.
Some leaders want to jump directly to digital transformation without first addressing foundational issues such as standardization, data alignment and infrastructure modernization. These steps are essential to prevent fragmented systems and short-term fixes that can lead to future problems. Without secure, scalable and standardized platforms, even well-intentioned initiatives stall. Modernization enables digital transformation, and neither is a single project; both are progressions that must be grounded in a solid foundation. To leverage AI effectively, for example, agencies need strong data governance and infrastructure capable of supporting AI workloads.
Successful agencies align modernization to long-term outcomes while delivering incremental value along the way. An experienced expert who understands the unique needs of state and local governments can accelerate digital transformation through assessments, maturity modeling and strategic planning, helping leaders prioritize investments, reduce risk, increase efficiency and improve services. By leveraging proven private-sector methodologies, agencies can bypass common pitfalls and significantly enhance their speed to market for new digital capabilities.
An actionable roadmap helps state and local governments accelerate digital transformation — modernizing services, managing risk and reducing costly technical debt.
Government Transformation by the Numbers
48%
The percentage of state CIOs who had received funding for technology modernization as of mid-2025
Source: National Association of State Chief Information Officers, “The 2025 State CIO Survey,” October 2025
55%
The percentage of state and local government IT decision-makers who plan to prioritize modernizing legacy systems in the next five years
Source: ey.com, “EY Government State and Local 2025 Survey Findings,” June 18, 2025
51%
The percentage of state CIOs who are using data analytics to increase the efficiency of public service delivery
Source: National Association of State Chief Information Officers, “The 2025 State CIO Survey,” October 2025
Government Transformation by the Numbers
48%
The percentage of state CIOs who had received funding for technology modernization as of mid-2025
Source: National Association of State Chief Information Officers, “The 2025 State CIO Survey,” October 2025
55%
The percentage of state and local government IT decision-makers who plan to prioritize modernizing legacy systems in the next five years
Source: ey.com, “EY Government State and Local 2025 Survey Findings,” June 18, 2025
51%
The percentage of state CIOs who are using data analytics to increase the efficiency of public service delivery
Source: National Association of State Chief Information Officers, “The 2025 State CIO Survey,” October 2025
- MODERNIZED INFRASTRUCTURE PROGRESS
- BETTER SERVICES, EFFICIENCY AND TRUST
- MOVING STATE AND LOCAL AGENCIES FORWARD
Legacy environments — sometimes decades old — consume budgets, limit agility and increase cybersecurity risks. Maintaining them absorbs resources that leaders could otherwise invest in service innovations and operational improvements, especially those that respond to citizens’ evolving needs and expectations. Indeed, infrastructure modernization is a prerequisite for successful government transformation.
STRATEGY FIRST: Modernization is an ongoing process that requires an actionable, iterative approach rather than a single sizable investment. A practical roadmap helps leaders prioritize foundational capabilities and build on those over time. This approach respects the financial, political and operational constraints unique to state and local government while enabling measurable progress.
STANDARDIZATION: Standardization fosters a common language across agencies and systems, aligning processes, standards, communication and business outcomes. It provides shared platforms, policies and reference architectures for all groups, enhancing collaboration and efficiency while reducing the technical debt that can be burdensome to small IT teams.
MODERNIZATION: Modernization replaces or refactors legacy platforms to realign applications, data and processes and enables a shift from siloed fragmentation to interoperability. Seamless integration across the ecosystem aids data sharing, increased visibility and stronger security. It sets the stage for automation and other advanced capabilities, together with scalability to support growth.
TRANSFORMATION: Digital transformation is the strategic integration of digital technology across government, fundamentally changing how agencies operate and redesigning services and workflows. It drives efficiency and effectiveness through better decision-making, automation and streamlined processes, leading to smarter, faster and more cost-effective services for citizens and enabling IT departments to prioritize strategic initiatives.
INNOVATION: Agencies that successfully standardize and modernize environments and achieve fluency with digital transformation position themselves for true innovation: intelligent, forward-looking capabilities that continuously improve operations. They can adopt AI responsibly and leverage advanced analytics and automation to proactively identify and resolve issues before they escalate.
Click Below To Continue Reading
More than half (54%) of state and local government IT decision-makers prioritize stronger cybersecurity, and 82% are concerned about AI enabling sophisticated attacks. Cybersecurity is of particular concern for utilities, with 26% of small water service providers reporting little to no ability to deploy security protections. Modern systems help agencies detect and contain cyberthreats more quickly and effectively than older systems.
Deepfake and audiofake detection: Generative AI can create images, video and audio that impersonate officials and staffers. AI-enabled tools can detect manipulated content and flag suspicious items for review.
SIEM integration: A security information and event management platform aggregates telemetry from networks, endpoints and other sources to surface threats faster, with AI identifying subtle anomalies that older tools may not detect.
Automated detection: Machine learning in advanced infrastructure learns typical behavior for networks and platforms so that it can quickly identify suspicious anomalies, provide real-time alerts and contain threats automatically.
Centralized control: Government security operations centers use advanced security tools and aggregated dashboards to help analysts see and respond to threats in real time while coordinating responses across multiple agencies.
Infrastructure modernization is not about technology for its own sake. It is about enabling better outcomes: faster services, less operational friction, improved accountability, and stronger relationships among agencies and the communities they serve. Modern platforms shorten cycle times, automate manual processes and enable more responsive public services. For IT departments, modernization is transformative, dramatically reducing time spent navigating siloed platforms, manually triaging cybersecurity alerts and aggregating data from multiple systems. Empowered with modern tools, IT teams can shift from reactive troubleshooting to strategic planning and problem-solving.
Modernization also builds trust among citizens and communities. At the state level, 71% of state CIOs are using data analytics to increase transparency and accountability. When citizens can track service requests, understand timelines and receive proactive updates, they experience less frustration and develop greater confidence in government. These outcomes are difficult to achieve without integrated, modern systems.
ENHANCE CITIZEN SERVICES: Outdated systems cannot serve citizens effectively. Modernizing infrastructure enables state and local governments to deliver faster, more accessible and more transparent services — making that the primary mission of IT. Modern digital services meet citizens where they are, including mobile-friendly permitting portals and real-time status updates on inspection requests, business license applications and other services. Improvements to everyday interactions lower the cost of service delivery by reducing in-person visits while increasing citizen satisfaction.
Modernization also helps governments better serve their internal constituents. For example, self-service platforms for vehicle fleets allow employees to easily reserve and check out vehicles without having to work around another staff member’s availability to assist with these tasks.
INCREASE PROACTIVITY: Integrated platforms help agencies develop actionable, data-driven insights and proactive services. For example, agencies can alert citizens who qualify for tax breaks and provide them with necessary paperwork instead of waiting for them to submit applications. Agencies have used emergency rental assistance and geographic data to conduct outreach to households that qualify for assistance but have not yet applied. Analytics can identify bottlenecks in various programs, enabling a targeted approach to reducing and removing friction. At the state level, 74% of CIOs use data analytics to prevent and detect fraud. Modernized agencies can also leverage data to empower citizen proactivity — for instance, real-time data about polling place queues lets citizens decide where to vote before they leave home.
ACHIEVE OPERATIONAL GAINS: Modernization transforms government operations from the inside out. Streamlined workflows enable faster decision-making, shortened hiring cycles and dramatically improved internal communication. For example, modernized onboarding systems can significantly reduce the time required to hire and deploy public safety personnel, directly impacting public safety. Data and analytics amplify these gains. State CIOs are leveraging analytics to inform policymaking (63%), support workforce planning (55%) and enable performance-based budgeting (39%), with more advanced AI applications on the horizon.
Modernization also addresses a growing workforce challenge. As experienced employees retire, agencies struggle to find staff who are versed in legacy systems. Transitioning to modern infrastructure closes that gap and helps to attract younger IT professionals, ensuring operational continuity and long-term resilience.
STREAMLINE IT OPERATIONS: Several modernization initiatives deliver early value, with tangible wins for IT teams. Cloud platforms, infrastructure automation, application modernization and secure digital interfaces reduce technical debt, improve uptime and build resilience. By reducing the need for troubleshooting and reactive maintenance, teams may shift their focus to higher-value work. For example, consolidating ticketing systems onto a single platform streamlines IT support and simplifies operations. Faster audit and compliance reporting means less time spent on administrative burden and more time spent delivering value to citizens.
The long-term payoffs compound, enabling lower operational costs, greater flexibility for future initiatives and infrastructure that scales with evolving demands. Modernization solves today’s problems while repositioning IT as a strategic driver of government effectiveness rather than a cost center managing aging systems.
Transformation requires vision, strong governance and trusted partners who understand the unique challenges of state and local government.
INCREASE TECHNOLOGY ROI: Budget remains the most common barrier to modernization, with 71% of state and local government IT decision-makers saying it’s too expensive to modernize legacy systems. Yet many agencies spend heavily to maintain outdated, unwieldy systems. All too often, leaders wait until a crisis, such as a ransomware attack or data breach, forces action.
Funding complexity grows in shared-services environments. Cross-agency systems and siloed decision-making can stall modernization efforts by making it difficult to secure financial support. In addition, many agencies operate on capital expenditure models, while most technical services providers function on operating expenditure models. Shifting mindsets and budgets to accommodate cloud- and subscription-based solutions remains a persistent challenge, which requires leaders to rethink how they plan and approve technology investments.
PRIORITIZE STEADY PROGRESS: Modernization requires long-term planning and procedural discipline. Often, leaders attempt to tackle too much at once, or they focus on short-term fixes that have limited scope or postpone solutions for the root causes of problems. A more effective strategy is to pursue small, tactical wins that deliver meaningful improvements, build momentum and increase buy-in for larger, more complex challenges. At the same time, for changes to be truly impactful and sustainable, leaders should prioritize foundational investments that enable future transformation and innovation. Modernization should become a matter of routine digital hygiene that prevents technical debt from accumulating between major initiatives. Finally, thinking long-term helps agencies to stay flexible and avoid vendor lock-in as political priorities shift.
PURSUE AI STRATEGICALLY: Modernized infrastructure equips state and local governments to adapt, innovate and deliver the digital services their communities expect. It shifts investment away from outdated systems toward solutions that generate real impact for citizens and employees. AI is a prime example of technology that requires a solid foundation. Agencies typically follow a phased maturity model, deploying chatbots and productivity tools before advancing to smart city infrastructure and law enforcement applications. Nearly half of state and local government IT decision-makers prioritize developing a comprehensive AI strategy, yet 78% are concerned about the lack of clear regulations and standards. A strategic plan encompassing technology, policy and data governance lets agencies move forward with AI confidently, knowing they have established proper guardrails.
ENGAGE EXPERT PARTNERS: Many agencies need a trusted partner to help assess their current state, modernize infrastructure and build a clear path to transformation through secure, scalable and future-ready solutions. These services can include infrastructure and modernization assessments; focused engagements on interoperability, configuration, lifecycle management, cybersecurity and end-user training; and managed services to augment limited IT staffing.
CDW has extensive public-sector expertise and understands procurement rules, funding models, political cycles and cross-agency dependencies. Its experts assess each agency’s maturity level and challenges, from excessive systems downtime to a desire to expand citizen services and develop custom roadmaps that start with foundational pieces and progress through tactical wins. CDW’s experts offer a broad portfolio of services, together with deep experience in complex government environments.
- MODERNIZED INFRASTRUCTURE PROGRESS
- BETTER SERVICES, EFFICIENCY AND TRUST
- MOVING STATE AND LOCAL AGENCIES FORWARD
Legacy environments — sometimes decades old — consume budgets, limit agility and increase cybersecurity risks. Maintaining them absorbs resources that leaders could otherwise invest in service innovations and operational improvements, especially those that respond to citizens’ evolving needs and expectations. Indeed, infrastructure modernization is a prerequisite for successful government transformation.
STRATEGY FIRST: Modernization is an ongoing process that requires an actionable, iterative approach rather than a single sizable investment. A practical roadmap helps leaders prioritize foundational capabilities and build on those over time. This approach respects the financial, political and operational constraints unique to state and local government while enabling measurable progress.
STANDARDIZATION: Standardization fosters a common language across agencies and systems, aligning processes, standards, communication and business outcomes. It provides shared platforms, policies and reference architectures for all groups, enhancing collaboration and efficiency while reducing the technical debt that can be burdensome to small IT teams.
MODERNIZATION: Modernization replaces or refactors legacy platforms to realign applications, data and processes and enables a shift from siloed fragmentation to interoperability. Seamless integration across the ecosystem aids data sharing, increased visibility and stronger security. It sets the stage for automation and other advanced capabilities, together with scalability to support growth.
TRANSFORMATION: Digital transformation is the strategic integration of digital technology across government, fundamentally changing how agencies operate and redesigning services and workflows. It drives efficiency and effectiveness through better decision-making, automation and streamlined processes, leading to smarter, faster and more cost-effective services for citizens and enabling IT departments to prioritize strategic initiatives.
INNOVATION: Agencies that successfully standardize and modernize environments and achieve fluency with digital transformation position themselves for true innovation: intelligent, forward-looking capabilities that continuously improve operations. They can adopt AI responsibly and leverage advanced analytics and automation to proactively identify and resolve issues before they escalate.
Click Below To Continue Reading
More than half (54%) of state and local government IT decision-makers prioritize stronger cybersecurity, and 82% are concerned about AI enabling sophisticated attacks. Cybersecurity is of particular concern for utilities, with 26% of small water service providers reporting little to no ability to deploy security protections. Modern systems help agencies detect and contain cyberthreats more quickly and effectively than older systems.
Deepfake and audiofake detection: Generative AI can create images, video and audio that impersonate officials and staffers. AI-enabled tools can detect manipulated content and flag suspicious items for review.
SIEM integration: A security information and event management platform aggregates telemetry from networks, endpoints and other sources to surface threats faster, with AI identifying subtle anomalies that older tools may not detect.
Automated detection: Machine learning in advanced infrastructure learns typical behavior for networks and platforms so that it can quickly identify suspicious anomalies, provide real-time alerts and contain threats automatically.
Centralized control: Government security operations centers use advanced security tools and aggregated dashboards to help analysts see and respond to threats in real time while coordinating responses across multiple agencies.
Infrastructure modernization is not about technology for its own sake. It is about enabling better outcomes: faster services, less operational friction, improved accountability, and stronger relationships among agencies and the communities they serve. Modern platforms shorten cycle times, automate manual processes and enable more responsive public services. For IT departments, modernization is transformative, dramatically reducing time spent navigating siloed platforms, manually triaging cybersecurity alerts and aggregating data from multiple systems. Empowered with modern tools, IT teams can shift from reactive troubleshooting to strategic planning and problem-solving.
Modernization also builds trust among citizens and communities. At the state level, 71% of state CIOs are using data analytics to increase transparency and accountability. When citizens can track service requests, understand timelines and receive proactive updates, they experience less frustration and develop greater confidence in government. These outcomes are difficult to achieve without integrated, modern systems.
ENHANCE CITIZEN SERVICES: Outdated systems cannot serve citizens effectively. Modernizing infrastructure enables state and local governments to deliver faster, more accessible and more transparent services — making that the primary mission of IT. Modern digital services meet citizens where they are, including mobile-friendly permitting portals and real-time status updates on inspection requests, business license applications and other services. Improvements to everyday interactions lower the cost of service delivery by reducing in-person visits while increasing citizen satisfaction.
Modernization also helps governments better serve their internal constituents. For example, self-service platforms for vehicle fleets allow employees to easily reserve and check out vehicles without having to work around another staff member’s availability to assist with these tasks.
INCREASE PROACTIVITY: Integrated platforms help agencies develop actionable, data-driven insights and proactive services. For example, agencies can alert citizens who qualify for tax breaks and provide them with necessary paperwork instead of waiting for them to submit applications. Agencies have used emergency rental assistance and geographic data to conduct outreach to households that qualify for assistance but have not yet applied. Analytics can identify bottlenecks in various programs, enabling a targeted approach to reducing and removing friction. At the state level, 74% of CIOs use data analytics to prevent and detect fraud. Modernized agencies can also leverage data to empower citizen proactivity — for instance, real-time data about polling place queues lets citizens decide where to vote before they leave home.
ACHIEVE OPERATIONAL GAINS: Modernization transforms government operations from the inside out. Streamlined workflows enable faster decision-making, shortened hiring cycles and dramatically improved internal communication. For example, modernized onboarding systems can significantly reduce the time required to hire and deploy public safety personnel, directly impacting public safety. Data and analytics amplify these gains. State CIOs are leveraging analytics to inform policymaking (63%), support workforce planning (55%) and enable performance-based budgeting (39%), with more advanced AI applications on the horizon.
Modernization also addresses a growing workforce challenge. As experienced employees retire, agencies struggle to find staff who are versed in legacy systems. Transitioning to modern infrastructure closes that gap and helps to attract younger IT professionals, ensuring operational continuity and long-term resilience.
STREAMLINE IT OPERATIONS: Several modernization initiatives deliver early value, with tangible wins for IT teams. Cloud platforms, infrastructure automation, application modernization and secure digital interfaces reduce technical debt, improve uptime and build resilience. By reducing the need for troubleshooting and reactive maintenance, teams may shift their focus to higher-value work. For example, consolidating ticketing systems onto a single platform streamlines IT support and simplifies operations. Faster audit and compliance reporting means less time spent on administrative burden and more time spent delivering value to citizens.
The long-term payoffs compound, enabling lower operational costs, greater flexibility for future initiatives and infrastructure that scales with evolving demands. Modernization solves today’s problems while repositioning IT as a strategic driver of government effectiveness rather than a cost center managing aging systems.
Transformation requires vision, strong governance and trusted partners who understand the unique challenges of state and local government.
INCREASE TECHNOLOGY ROI: Budget remains the most common barrier to modernization, with 71% of state and local government IT decision-makers saying it’s too expensive to modernize legacy systems. Yet many agencies spend heavily to maintain outdated, unwieldy systems. All too often, leaders wait until a crisis, such as a ransomware attack or data breach, forces action.
Funding complexity grows in shared-services environments. Cross-agency systems and siloed decision-making can stall modernization efforts by making it difficult to secure financial support. In addition, many agencies operate on capital expenditure models, while most technical services providers function on operating expenditure models. Shifting mindsets and budgets to accommodate cloud- and subscription-based solutions remains a persistent challenge, which requires leaders to rethink how they plan and approve technology investments.
PRIORITIZE STEADY PROGRESS: Modernization requires long-term planning and procedural discipline. Often, leaders attempt to tackle too much at once, or they focus on short-term fixes that have limited scope or postpone solutions for the root causes of problems. A more effective strategy is to pursue small, tactical wins that deliver meaningful improvements, build momentum and increase buy-in for larger, more complex challenges. At the same time, for changes to be truly impactful and sustainable, leaders should prioritize foundational investments that enable future transformation and innovation. Modernization should become a matter of routine digital hygiene that prevents technical debt from accumulating between major initiatives. Finally, thinking long-term helps agencies to stay flexible and avoid vendor lock-in as political priorities shift.
PURSUE AI STRATEGICALLY: Modernized infrastructure equips state and local governments to adapt, innovate and deliver the digital services their communities expect. It shifts investment away from outdated systems toward solutions that generate real impact for citizens and employees. AI is a prime example of technology that requires a solid foundation. Agencies typically follow a phased maturity model, deploying chatbots and productivity tools before advancing to smart city infrastructure and law enforcement applications. Nearly half of state and local government IT decision-makers prioritize developing a comprehensive AI strategy, yet 78% are concerned about the lack of clear regulations and standards. A strategic plan encompassing technology, policy and data governance lets agencies move forward with AI confidently, knowing they have established proper guardrails.
ENGAGE EXPERT PARTNERS: Many agencies need a trusted partner to help assess their current state, modernize infrastructure and build a clear path to transformation through secure, scalable and future-ready solutions. These services can include infrastructure and modernization assessments; focused engagements on interoperability, configuration, lifecycle management, cybersecurity and end-user training; and managed services to augment limited IT staffing.
CDW has extensive public-sector expertise and understands procurement rules, funding models, political cycles and cross-agency dependencies. Its experts assess each agency’s maturity level and challenges, from excessive systems downtime to a desire to expand citizen services and develop custom roadmaps that start with foundational pieces and progress through tactical wins. CDW’s experts offer a broad portfolio of services, together with deep experience in complex government environments.
A strategic roadmap helps state and local governments accelerate digital transformation — modernizing services, managing risk and reducing costly technical debt.
Neil Graver
Field CTO, CDW Government
