IT Solutions by Industry > Retail IT Solutions

Retail Technology Solutions

Due to the near limitless options now available to customers both online and in brick-and-mortar stores, the retail landscape is more crowded than ever. Retailers need to leverage the power of comprehensive retail solutions and the latest innovations in digital technology, store connectivity and analytics to stand out in the market.

Checkout Modernization Solutions

Succeeding in today’s retail landscape requires innovation. Consumer processes and the customer journey have changed. From texting with sales associates to price comparing online, the shopping experience is now a multichannel one. This new reality calls for retailers to invest in technology that modernizes and improves the checkout experience.

Customer Experience Icon Graphic
Customer Experience
  • Ensure seamless hybrid online and in-store shopping

  • Create loyalty programs to attract shoppers into the store

  • Offer buy online, pick up in store or curbside
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Multichannel Insights
  • Leverage checkout data to inform process adjustments

  • Capture online and offline data to support supply chain decisions

  • Realize AI (Artificial Intelligence) and ML (Machine Learning) efficiency gains
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Employee Productivity
  • Invest in technology to support "anywhere"checkout

  • Roll out devices that allow associates to access inventory and digital apps at their finger tips

Nuisance & Crime Deterrence Solutions

Safety and loss prevention is a full-time job. With nuisance crimes and petty theft dramatically increasing, retailers are feeling the heavy impact, far beyond an increase in shrink. Customers and employees cannot lose their sense of safety, as this can result in a decrease in sales and high employee turnover. Retailers need to take a new approach to deter crime and proactively disrupt nuisance activity in real time. Addressing these concerns requires new foundational components, with live monitoring and real time response that provide customers and staff with a safe and comfortable shopping experience.

Store Management

Retail is an incredibly complicated organism and all of the aspects need to connect. The foundation of the digital retail location infrastructure is being built in order to support the innovations of the future. Learn about the importance and design of a resilient network to connect to your data and customers.

Store Experience

Technology and consumer behavior are redefining retail. Companies that find tools and practices to satisfy their customers’ changing demands while staying ahead of their competitors are those that will thrive in the coming years.

CDW can help you delight your customers and create a competitive edge.


Your customers want a frictionless retail experience. Look to advanced point-of-purchase technology, enhanced in-store connectivity solutions and edge computing capabilities as tools to enable an optimal customer experience.

Mobile point-of-sale systems (mPOS) can enhance customer service, bust checkout lines and streamline employee training. mPOS can also represent a significant cost savings over more traditional point-of-sale solutions.

Visual Solutions

It's now more challenging than ever to capture retail customers’ attention. You want your store to stand out from the rest with compelling visuals that captivate customers and close transactions. Consider digital signage, self-serve kiosks and visual software solutions to meaningfully engage with customers and collect valuable data to understand their retail needs. Learn more about how digital signage can unlock new ways to connect
with customers.

Digital Transformation for Retail

In order to stand out in the fiercely competitive retail space, leverage the power of digital transformation to deliver seamless retail experiences. Digital transformation is crucial for keeping pace in today’s retail market. Today’s savvy shoppers expect convenient and personalized retail experiences that allow them to find exactly what they need. CDW can work with you to find the right combination of retail digital solutions and services to keep your business moving forward. Some of the latest innovations in retail technology, such as the integration of call centers and CRM databases via advanced cloud platforms, enable a customer-focused experience that will drive revenue.

Explore Solutions from Our Retail Industry Partners

Is your business ready for a custom retail IT solution?

Learn more about how CDW can offer innovative retail IT solutions that deliver the shopping experiences today’s customers demand.

Contact your account manager, or give us a call.
Call 800.800.4239