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Solutions For Your Most Pressing Google Workspace for Education Domain Challenges

Your technical staff are expending more time and resources trying to stay on top of Google Workspace for Education updates and manage Chrome OS as technology becomes essential to the modern classroom. Empower them with the support they need to make the right decisions for your domain when network errors, misaligned settings, security breaches, app degradations, and other challenges present themselves.

Empowering IT Teams with Enterprise-Level Support: Amplified Support for Google for Education

CDW Education recognizes the obstacles that your technical staff face while managing your Google Workspace for Education domain. Our Amplified Support for Google for Education service provides two subscription tiers to address these challenges effectively so they can focus on what matters most: the success of their educators and students.

Amplified Support for Google for Education - Basic Subscription Tier

  • Unlimited Support: Your technical staff engage in 1:1 outcome-based sessions with dedicated Google Workspace for Education experts to address domain challenges, can submit an unlimited number of support tickets, and have priority escalations to Google when necessary for the most effective solutions.
  • Optimized Domain Operations: Our consultants assist in optimizing domain operations, ensuring efficient management and performance.
  • Proactive Problem Solving: By staying ahead of issues, your technical staff are enabled to focus on their core mission of supporting educators and students throughout the year.

Amplified Support for Google for Education - Essential Subscription Tier

  • Customized Solutions: In addition to the unlimited support included with the Basic tier, your institution will receive an annual Google for Education Audit that is tailored to focus on your priorities and provides a comprehensive snapshot of your Google Admin console's existing settings against EDU best practices. This results in a roadmap of recommendations for Support Stacks, training, and tools designed to meet your institution’s unique needs. Your institution will also receive a Chrome device refresh or an actionable plan of performance strategies that ease Chromebook management.
  • Professional Collaboration: Your technical staff will have access to monthly webinars that highlight impactful changes, offer professional development opportunities, and foster collaboration between our IT specialists and Google experts to promote best practices and innovative approaches.

Amplified Support for Google for Education

Unlimited Support

 1:1 outcome-based sessions with Google IT Specialists

✔ On-demand support tickets and hours available to you and your technical staff

✔ Priority escalations of support tickets to Google

Highly responsive 24-hour, next operating standard business day, SLA


Customized Solutions

 Access to outcome-based deliverables with Support Stacks

✔ Training on the Google Admin console

Discover the Most Common Admin Console Misconfigurations

The ‘Top Google for Education Domain Configuration Errors’ guide will give you insight on the potential misconfigurations in your Google Workspace for Education domain by revealing the errors most-often found by our consultants during a Google for Education Audit. 

Expand Google for Education’s Basic Break-Fix Support: Support Stacks

Support Stacks are brief, predefined engagements with our consultants designed to equip your institution with clear deliverables that solve common challenges within your Google Workspace for Education domain.

The available Support Stacks include:

Vault Setup & Best Practices: Configure Google Vault to meet retention and eDiscovery compliance regulations by reviewing policies and holds, learning Vault best practices, and exploring use cases. Learn more.

Implementation 2-Step Verification: Receive guidance on activating 2-step verification and developing an account recovery process. Learn more.

Storage Insight: Discover how file storage is used within your Google Workspace for Education tenant, and determine current total usage, top users, and top storage usage cases to plan for future controls over usage to best fit educational purposes. Learn more.

Shared Drive Insights: Acquire usage data concerning management, users, and files on Shared Drives in a Google Workspace domain to determine the best course of action for any necessary cleanup. Learn more.

Workspace Plus Tune Up: Catch up on the recently launched Google Workspace for Education updates you may have missed and get help reconfiguring your Google Admin console. Learn more.

OU Restructure: Analyze the current OU structure, receive a recommendation for OU structure changes, and a completed OU restructure, including moving users as needed, for your domain. Learn more.

Gmail Security: Optimize Gmail settings to ameliorate issues with usability and security for your institution’s emails. Learn more.

BigQuery: Export Google Workspace log and usage reports into Google BigQuery. Learn more.

GAM Setup & Best Practices: Perform bulk actions, access data, and create automated Google Workspace for Education workflows with a command line tool. Learn more.

Chrome Configuration: Learn how to better manage Chromebook and Chrome device setup, policies, usage, and cleanup. Learn more.

Admin Reports 101: Leverage audit logs and create alerts to better monitor, secure and understand the activity happening in your Google Admin console. Learn more.

Groups Cleanup: Review Google Groups for Business existing groups and individual group settings, use cases, and limitations. Learn more.

Introduction to Chromebook Management: Manage Chromebooks more effectively with these fundamental policy and configuration concepts, and best practices. Learn more.

3rd Party API Access: Receive an API usage dashboard to analyze 3rd Party Access to your Google domain and planning tools for implementing better restrictions. Learn more.

Classroom Cleanup: Use Little SIS for Google Classroom and GAM to help with the bulk cleanup of active classes with unattended students, creating permissions and restrictions, and more. Learn more.

Drive Trust Rules: Receive an overview of how Trust rules work and what use cases are possible can help your team make decisions going forward on what rules to implement. Learn more.

Marketplace Apps and Extensions: Discover the differences between Marketplace Apps, Add ons, SAML Apps, Mobile Apps, Chrome Apps, Android Play Apps, and Chrome Extensions within Google’s terminology. Learn more.

DLP Setup & Best Practices: Review how to configure custom Data Loss Prevention detectors to use in combination with Google’s built-in detectors within Data Loss Prevention rules to reduce the overall number of false positives for given educational situations such as IEPs,  504s, or objectionable content detection. Learn more.

Best Practices for Core Apps: Choose two eligible Core Services to review your current settings for, discuss any questions about what certain settings do, and receive recommendations for best practices for staff and students on how these settings should be configured. Learn more.

CDW Education Services Amplify the Google for Education Experience

Discover how our specialists enabled Education First to get the most out of Google Workspace for Education through leveraging the benefits of CDW Education’s Support Stacks.

Case Study: Amplify the Google for Education Experience

Efficiently Manage Your Domain Storage

This K12 Storage Readiness Guide will equip you with the factors to consider, resources to utilize, and recommendations to execute so your domain and stakeholders are prepared for Google Workspace for Education’s policy changes. 

Consult with a Google Customer Success Specialist.

Solve Your Most Pressing Google for Education Domain Challenges

Call 800.808.4239